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PRIVACY POLICY

At Casa Bagno, protecting our customers privacy is our biggest priority. To ensure you are at ease in that commitment we have provided thorough guidelines below to explain how we collect data from you, and how we ensure your privacy is always protected. 


Casa Bagno is the data controller of the personal data collected via or in connection www.casabagno.co.uk. Our showroom is located at 147-151 Old Milton Rd, New Milton BH25 6DS

 

Why do we acquire your data?

 

  •  (e.g. if you have made a purchase with us, we use your personal data to process the payment and fulfil your order); or

 

  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us); or

 

  • Because it is in our legitimate interests as an e-commerce company to maintain and promote our services. By better understanding our customers we can continue to improve our product offering and customer experience. We use information about you to personalise your view of the Site, and to make it more interesting and relevant in respect of the products and offers on view.

 

What personal data do we collect about you?

There are two main categories of information we collect: Information you give to us, and Information we automatically collect from your use of the Site.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.

 

Information you give to us

  • Your name and contact details (such as your email address, delivery and billing address, landline and mobile phone number and password)

  • Additional profile information (such as location, trade or retail customer status, proof of trade, trade annual turnover and trade annual spend on bathroom products)

  • Your payment information (such as your credit or debit card number, security code (CVV) and expiration date)

  • Your communications and contact history with us (such as email tickets, sales or service call recordings, chat and instant messages, or communications with our social media channels)

  • Other information (such as demographic data; product questions; product reviews; forum posts; survey responses; participation in promotions; style preference, budget and dimension information submitted via a design consultation form; and budget and dimension information submitted via a bespoke shower enclosure quote request)

How we use information you give to us

Why we collect it

Registration

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.

Accept payment, fulfill orders, provide refunds

We use your name and contact details to fulfill our contract with you and deliver your order to your chosen address, and we use your payment information to process payments and refunds.

Sending you account information

We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to it.

To offer an improved user experience

We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in maintaining and improving the Site and the customer service we offer our customers.

Analytics, training and quality assurance

We may use information you provide to us to train our staff, improve our services, and perform other internal measurement and monitoring of performance. This processing can be based upon your consent or upon our legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing and advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities.This processing can be based upon your consent or upon our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest

 

Information we automatically collect from your use of the Site

  • Purchase history and saved items (such as what you bought and what you've placed in your cart or saved items)

  • Log data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)

  • Geo-location information (such as IP address, browser information or mobile GPS information)

  • Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers)

 

How we use information we automatically collect

Why we collect it

To provide customer service and process returns

We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

To offer an improved user experience

We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.

To create and maintain a secure environment

We have a legitimate interest in protecting the Site, to comply with applicable law and to measure the adequate performance of our contract with you.

Analytics, training and quality assurance

We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing and advertising

We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Marketing Messages

Depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us, or clicking on the ‘unsubscribe’ link in a marketing email. If you unsubscribe from marketing emails please note we may still need to contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

 

Who do we share this personal data with?

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. However, we do share customers’ personal data with third parties in the following circumstances:

  • With our suppliers and brand partners, if making a direct delivery on our behalf, or in case of a warranty claim when your goods are covered by a manufacturer guarantee.

  • Companies and individuals that help us deliver our products to you, such as order packers and delivery and freight companies.

  • Professional service providers who help us to run our business, such as payment processors, marketing companies, software vendors, consultants, and advertising partners.

  • We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

  • Otherwise where we have your consent or are otherwise legally permitted to do so.

 

 

Storage and Retention

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes and issues, support contractual warranty periods, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Security

This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

 

 

 

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